Albert Suh

Los Angeles, CA ยท albertsuh@alumni.ucla.edu

I am an IT professional committed to increasing the productivity of companies, reducing IT operating costs, and integrating the best IT business solutions. I took the lead on multiple IT projects at Amazon.com, resulting in increased efficiency and standardization of the network and IT systems. At Air New Zealand, I have led the IT relocation of multiple office buildings into one, reducing telecom services/IT equipment maintenance costs by 30%; coordinated the IT system build-out for the lauded LAX Star Alliance lounge, rated #1 in the world three years running; managed the rollout of new laptop/desktop systems and Windows updates, reducing internal customer complaints by 50%; and worked with Overcharge audit services to realize a savings of 50k/year on telecom costs. Winner of the "Employee of the Year 2019-People's Choice" award, presented to an individual exhibiting outstanding customer service and leadership skills.

Experience

IT Support Engineer

Amazon.com, Inc.

It is my responsibility as team lead to make sure operations are running smoothly with minimal interruption. Every second of downtime results in a large cost to the company which is why it is my priority to ensure the network, server, client devices, and operation systems are running optimally. Achievements include:

  • Team lead of Carbon Shield project to upgrade an Amazon site's network to improve security, efficiency, and speed
  • Team lead of ITRA project to standardize and document the network and IT systems, which led to increased troubleshooting efficiency
  • Team lead of project to decommission the IT systems in an Amazon retail building
  • Coordinating install of IT equipment to monitor building environmental sensors
  • Oncall metro engineer responding to IT emergencies in the region
  • Internal Wiki article contributor - article was featured nationwide
January 2021 - Present

Business Systems Manager

Air New Zealand, Ltd.

During the Covid-19 pandemic, I was responsible for all business IT systems in North America, covering 9 branch offices/airports in different cities. The transition to a remote-work model was seamless due to the infrastructure already in place. I have been successfully supporting all remote users in the Americas with minimal impact to work efficiency.

  • Coordinated projects between sales departments and the IT team to deliver increased sales
  • Coordinated multiple rollouts of hardware and software upgrades, resulting in increased efficiency and decreased internal customer complaints by 50%
  • Led multiple IT projects including airport terminal moves, IT build-out of award winning Star Alliance Lounge, and main regional office relocation
  • Managed vendor negotiations and telecom cost control, resulting in savings of over 100k in the past 2 years
  • Managed rollout of cellular Point of Sale (POS) systems at LAX airport operations. This decreased the time to sell a ticket and increased ticket sales by 10%
  • Proficient at supporting remote users, troubleshooting through remote access software (RDP, Teams)
April 2012 - October 2020

Senior Business Systems Engineer

Air New Zealand, Ltd.

Responsible for maintaining and optimizing business systems to support airport operations throughout the Americas region.

  • Performed software and hardware upgrades for the regions, resulting in increased performance and security
  • Rolled out and supported Microsoft mobile OS devices, allowing increased flexibility and efficiency of the District Sales Managers
  • Supported business applications such as Microsoft Office and airline ticketing systems
  • Documented network and computer systems for all offices in the Americas, resulting in 20% faster support times
2008 - 2011

Education

University of Phoenix

Master of Science
Computer Information Systems

University of California Los Angeles

Bachelor of Science

Biology

Projects

AWS Projects
  • Create website using S3/Cloudfront - this website created using an S3 bucket enabled as a static website and Cloudfront distributions/AWS Certificate Mananger to enable SSL
  • Use Route 53 to manage a custom domain name - migrated custom domain to Route53 to integrate AWS services
  • EC2 instances - launched instance configured for public web access with a user data script to install and start an Apache web server on first run > created a custom AMI based on this instance > backed up the instance using AWS backup and implemented an automatic daily backup rule with custom retention
  • Create a custom VPC - VPC configured manually with the following: NACL, security groups, private/public subnets, EC2 instances, Apache web server, route tables, internet gateways
  • Cloudformation - Manually created Cloudformation YAML templates using Visual Studio Code to create Stacks: Provisioned EC2 instance > enabled HTTP(S), SSH inbound traffic > assigned EIP > Provisioned RDS database and enabled inbound traffic for the database > Created stack and updated it using AWS CLI
  • Lambda - created Lambda function that detects S3 activity; when activity is detected, a destination SNS topic was invoked to send an email alert
  • AWS Systems Manager - Configured and executed Automation tasks on a group of Linux EC2 instances in different Resource Groups

Other Projects
  • Learn Python
  • Study for and obtain AWS Certified Sysops Administrator Associate SOA-C02

Interests

If I'm not studying for some kind of IT certification or messing around with AWS, I enjoy electric biking and hiking with my 8 year old daughter. Our most recent hiking trail led us up to a mountain with a hidden waterfall at the end.

I'm also an avid Audible listener during my commutes, while cooking (I make a killer Korean chicken soup), gardening, or even falling asleep. And, yes, you're right, I have headphones stuck in my ear for 90% of my existence.

Awards & Certifications

  • AWS Certified Solutions Architect Associate - Jan 2022
  • AWS Certified Cloud Practitioner - Jul 2021
  • CompTIA Security+ - Dec 2019
  • CompTIA Network+ - Sep 2019
  • CompTIA Project+ - May 2019
  • Air New Zealand 2019 "Nammy Award - People's Choice" a.k.a "Employee of the Year" award